Refund Policy

Updated at 2025-12-01

Definitions and key terms

To help explain things as clearly as possible in this Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Zail App, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Zail App Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Zail App and use the services.
  • Service: refers to the service provided by Zail App as described in the relative terms (if available) and on this platform.
  • Website: site, which can be accessed via this URL: https://zailapp.com
  • You: a person or entity that is registered with Zail App to use the Services.

Refunds

Sadly, there are times when we may face some issues with our service. In such cases, we may have to cancel your booking. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We will review your request as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Your Consent

By using our website/app, registering an account, or making a purchase, you hereby consent to our Refund Policy and agree to its terms.

Changes To Our Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.